The dashboard was the first page people saw when they signed in, and whatever it showed was the first thing they noticed, so I made it the place for noticing and triaging.
7 parts· 20 min in all
An employee naming contest, an AI-assisted search, a room that didn’t like the answer, and a dashboard the paying customers loved and the reps couldn’t use. Five pieces on the question I try to answer before any other in product design: who are the experts, and who gets to define the problem?
5 parts· 37 min in all